CONTACT DETAILS FOR JOHANNESBURG WATER

All billing queries must be logged at a customer service centre or via email to regionbrevenue@joburg.org.za  What to do if your water meter readings are incorrect or the wrong meter is on the account: Take a photo of the meter (include reading, meter number and proof of date) and email COJ regionBrevenue@joburg.org.za (DO NOT CC CLLR. STEEL IN)  To be done in the following format: 1. Name 2. Address 3. Account Number 4. Meter Number 5. Meter Reading 6. Date 

Core Service Level Standard: 95% of planned water supply interruptions conclude within 24 hours 

Repair of Fire Hydrants: 95% of fire hydrants repaired within 48 hours of notification  

Replacement of stolen meters: 95% of stolen meters replaced within 24 hours of notification  

Repair of defective water meters: 95% of defective meters repaired within 3 days of notification  

Repair water burst pipes: 95% of water pipe bursts repaired within 48 hours of notification 

Repair leaking valves on main lines: 95% of leaking valves on main lines repaired within 48 hours of notification 

Sewerage blockages cleared:  95% of sewer blockages cleared within 24 hours of notification  

Replacement of missing manhole covers: 95% of missing manhole covers replaced within 24 hours of notification 

Water readings:  95% of accounts billed on actual readings monthly 

New water connections: 95% of new water connection completed within 15 days of receiving request from customer 

Communication of service interruption: 95% of planned service interruptions communiques sent within 7 days  95% of unplanned interruption communiques sent immediately