CONTACT DETAILS FOR CITY POWER
ALL POWER OUTAGES AND ELECTRICAL ISSUES
To Log faults (power outages, streetlights, meter not working,
securing a substation etc.) call:
- COJ call centre: 0113755555
- City Power call centre: 0114907484 (office hours only)
MAKE SURE TO GET A REFERENCE NUMBER!
For outage updates follow @CityPowerJhb on Twitter
See below for more information and contact details
Register for e-Statements
Register for e-Statements
Register for e-Statements
- Go to www.e-joburg.org.za
- Enter your information
- Choose a username & password (keep in a safe place as you will need them for future logins)
- To activate the process: Logon with your username & password
- Click on accounts by e-mail
- Insert your account number and pin (as printed on your original tax invoice)
- Select Continue
- You can now Get
- Go to www.e-joburg.org.za
- Enter your information
- Choose a username & password (keep in a safe place as you will need them for future logins)
- To activate the process: Logon with your username & password
- Click on accounts by e-mail
- Insert your account number and pin (as printed on your original tax invoice)
- Select Continue
- You can now Get e-statements OR Verify / update your statement delivery details
Rates and Rebates
Register for e-Statements
Register for e-Statements
Various rebates are available. These include pensioner rebates
The application form for these is available at https://share.hsforms.com/18UOtrr69T8exh4600r1bWQ469tl
Fault Escalations
Register for e-Statements
Fault Escalations
- Log your complaints at 011 375 5555 and get a reference number
- Once you have a reference number, send Cllr. Jacobs a whatsapp/SMS message (079 157 1525) with the details and the reference number
- Please note that Cllr. Jacobs cannot escalate without a reference number
- Escalations are not a magic wand but one more tool t
- Log your complaints at 011 375 5555 and get a reference number
- Once you have a reference number, send Cllr. Jacobs a whatsapp/SMS message (079 157 1525) with the details and the reference number
- Please note that Cllr. Jacobs cannot escalate without a reference number
- Escalations are not a magic wand but one more tool to use
ALL ESCALATIONS TO THE COUNCILLOR MUST BE DONE ON ONE MESSAGE IN THE FOLLOWING FORMAT
- Name
- Address
- Contact Details
- Reference Number
- Description of Issue
- Date & Time of log
- SMSed link (City Power will send this to you, within moments of successful log and ref#.
- DO NOT send requests for escalations without this link.
NOTICE building-related noise and
There are many residents that are being affected by building and construction activities and noise. There are also those concerned about the legitimacy of the construction taking place. If a property is under construction and has any, all necessary CoJ Permits there are specific laws that guide hours and other aspects of work. Find out more here https://aucklandparkresidents.co.za/bylaw-enforcement-1